Fedex alternate reference tracking application. How can you track a FedEx package without the tracking number? How to use FedEx InSight Tracking Tool Questions & Answers. Find shipments: Check by number monitoring, customer reference or number of door sticker. Downloads: Export the data for use on other sites from every FedEx InSight view.
FedEx InSight, a Web-Based Tracking Tool.
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FedEx InSight Overview
What is FedEx InSight?
FedEx InSight is a free management tool on fedex.com that lets you monitor the real-time status of your shipments and automatically alerts you and others of critical events that affect your shipments. PLEASE USE the FedEx InSight Tracking Tool APPROPRIATELY.
What are the benefits of using FedEx InSight?
- You’ll receive current status information if a shipment is delayed, which enables you to avoid customer complaints and expedite timely problem resolution.
- You can more efficiently plan manufacturing or distribution resources with proactive delay notifications, thereby decreasing costs.
Registration
How do I complete the online registration process for FedEx InSight?”
To register for FedEx InSight Tracking Tool, you’ll need:
- A FedEx account number. If you’re not currently an account holder, you can open an account now.
- Your fedex.com ID. If you do not have a fedex.com ID, you will be able to obtain one when you register.
Once you have a FedEx account number and fedex.com ID, all you need to do is complete the simple, single-page online registration form. You will need to have the following information available:
- Account’s contact name: the person at your company who is the primary shipping contact.
- Complete company address associated with the FedEx account number.
“Why do I need to register?
FedEx considers the security of your shipment information a top priority; therefore, registration is required for visibility to shipment information. After you register, you can get real-time status of your shipments inbound, outbound and third party without tracking numbers or reference numbers. On the other hands, you can receive proactive notifications about critical shipping events and possible actions to expedite the delivery. Furthermore, you will be able to sort or download your shipment information as well as invite others to the same visibility that you have.
Customer Support
Where can I get additional information and technical help?
From any of the FedEx InSight screens, select the Customer Support link. Or if you’re in the U.S.. you can also call 1.877.339.2774 for assistance on using the FedEx InSight Tracking Tool.
Where can I get help or find out more information about a specific FedEx InSight screen?
Select the Quick Help link on the screen for help or for more information about that specific screen.
Login Information
What if I forgot my password?
Click on the “Forgot your password?” link on the login page. You will be asked for your user ID and then be presented with your reminder question. Once you answer your reminder question successfully, you can either have your password emailed to you or reset your password online.
How can I change my password?
Click on the “Forgot your password?” link on the login page, answer your reminder question successfully and reset your password.
Browser Requirements
What browser should I use when working in FedEx Insight?
We recommend using Internet Explorer 5.0 or higher or Netscape 6.2 or higher. A JavaScript-enabled browser is required.
Shipments
Can I see shipments that were created prior to registering with FedEx InSight?”
FedEx InSight displays shipments created after your registration is approved. Any shipment created prior to approval will not be visible on FedEx InSight pages.
Note: To see shipments created prior to the registration approval, go to fedex.com and select Track for other options:
- You can Track with your tracking number by entering it in the Tracking ID field.
- Track FedEx Express® shipments by reference number by going to the Tracking page and using the Track by Reference field.
- Track FedEx Ground® shipments by reference, purchase order or invoice number by selecting the corresponding tab on the Tracking page.
“How long are my shipments visible in FedEx InSight?
The online tool displays shipments from the time FedEx picks up the shipment until four days after proof of delivery. If there is no proof of delivery, shipments are displayed for 15 days from the ship date.
Note: FedEx InSight views (Inbound, Outbound and Third Party) have a link for “Download” if you need to download the shipment data to your computer for archiving.
How does FedEx InSight find my shipments?
The system matches information in shipment records to your approved account number(s) and/or company name and address combinations identified in your FedEx InSight profile. Consequently, to see account numbers and/or company name and address that FedEx InSight is using to identify your shipments. Log in to FedEx InSight, select My Options in the top tab and click on Shipments.
How many account numbers and locations can I request for FedEx InSight visibility?
You may include an unlimited number of account numbers, company names and addresses.
How soon will I see my shipments in FedEx InSight?”
You will see shipments created after the completion of the approval process.
Note: To see shipments created prior to the registration approval, go to fedex.com and select Track for other options:
- First, track with your tracking number by entering it in the Tracking ID field.
- Also, track FedEx Express® shipments by reference number by going to the Tracking page and using the Track by Reference field.
- Furthermore, track FedEx Ground® shipments by reference, purchase order or invoice number by selecting the corresponding tab on the Tracking page.
“How do I find the status of my shipment?
FedEx InSight enables you to view the most recent status of your shipment in the status field of the Inbound, Outbound or Third Party View screens. All Views (Inbound, Outbound or Third Party) list individual tracking numbers for your shipments and display the status of each shipment.
Note: You may click on the tracking number to see additional details.
How can I see more details about a specific shipment?
From the view screens (Inbound, Outbound or Third Party), you can select any tracking number to easily link to the Shipment Detail screen. Generally, this screen allows you to view shipment specifics on your shipment, critical events about your shipment and possible actions you may take to expedite delivery of your shipment.
The Shipment Detail screen also provides information about associated shipments within your multiple-piece shipment, additional shipment details such as shipment contents and tracking details all on one page.
How does FedEx InSight determine which shipments I see in which views?
Shipments are available to you in certain views based on how you’ve requested them with “My Options” and the “Shipments” link. Likewise, you may select Inbound, Outbound, Third Party or a combination of these views. All three views are defaulted but can be modified at any time.
Why don’t I see all of my shipments?
The Shipments are displayed according to your matching criteria (e.g., account number match). Additionally, Shipments that do not include the matching criteria you selected will not appear in FedEx InSight. The best part is that Shipments are displayed according to how you have requested them on the “My Options” and “Shipments” link for Inbound, Outbound or Third Party view, or all three.
Can anyone else see my shipments?
Yes. Enrolled shippers, recipients and/or third-party payers who are authorized in FedEx InSight may be able to view shipments that pertain to them. In addition, you may also invite others to see your shipments. Select ”My Options” and “Invitations” to invite others to share your FedEx InSight visibility. You can withdraw an invitation at any time.
How can I filter or change how shipments are sorted and displayed?
Select “Filter This View” on the Inbound, Outbound and Third Party views to filter how you wish to see the shipments. You can filter by status, service type, country, start date and end date. This view is not saved; for a saved view, see the Customized Views option.
How long does it take after a shipment is sent for it to appear in FedEx InSight?
If your request for visibility has been approved, FedEx InSight will display your shipment as soon as FedEx picks it up for delivery.
How long is data visible in FedEx InSight?
Shipments are displayed in FedEx InSight from the time FedEx picks up the shipment until four days after delivery. If there is no delivery, shipments are displayed for 15 days from the ship date. International shipments become available when they are manifested for clearance. U.S. and Canada domestic shipments that are captured are available when FedEx scans the receipt of the shipment.
What shipments are captured by FedEx InSight?
FedEx InSight captures domestic and international shipments for FedEx Express, FedEx Ground and FedEx Freight. U.S. domestic express shipments processed with a hand-written shipping label may not be visible on FedEx InSight at this time.
How do I find a specific shipment in FedEx InSight?
From the Inbound, Outbound or Third Party view screens, click “Find a Shipment.” Select the radio button for tracking number, reference number or door tag number; enter the number, and click “Submit.” If the information matches with your profile, the requested shipment will be displayed on the Shipment Detail screen.
How can I determine the reason(s) for a clearance delay?
Select the Clearance Delay link in the Status field or the Tracking Number from the Inbound, Outbound or Third Party views. The Shipment Detail screen will display the reason(s) for the shipment delay and possible recommended actions to help expedite delivery, in addition to providing you other pertinent shipment information.
How do I find an explanation of a service type?
You can view a pop-up list of service type abbreviations and corresponding FedEx® service names by selecting any underlined service type abbreviation that appears on an Inbound, Outbound, Third Party view or Shipment Detail screen. Close the pop-up window before proceeding.
How can I download or export shipment information to my computer?
From the Inbound, Outbound or Third Party view screens or from a customized view that has already been created and saved, click “Download this view.” All FedEx InSight views can be downloaded as an ASCII comma delimited file (.csv). Once the download has started, a small window will appear. You’ll be prompted to open or save the download — choose the save option. After saving the file, it can be opened using an appropriate software program, such as a spreadsheet, database or word processor.
My Options: Shipments
How many account numbers can I request for FedEx InSight visibility?
You can request unlimited account numbers.
How many locations can I request for FedEx InSight visibility?
You can request unlimited locations (company name and address).
How can I add more shipments (matching criteria)?
To add new matching criteria (accounts numbers or company names and addresses), select “My Options” and “Shipments.” You’ll see a list of accounts and/or company names and addresses used by FedEx InSight to find your shipments. Select “Add More Shipments” and provide the requested information for the shipments you would like to see.
What do the icons on the Shipments screen represent?
- Inbound view is represented with an arrow pointing into a circle: Inbound view provides information on shipments that identify you as the recipient. Shipments are coming inbound to the enrolled account number or location.
- Outbound view is represented with an arrow pointing out of a circle: Outbound view provides information on shipments that identify you as the shipper. Shipments are going outbound from the enrolled account number or location.
- Third Party view is represented with three people: Third Party view provides information on shipments that identify you as the third-party payer. You are paying transportation costs and/or duties and taxes for shipments listed here.
How does FedEx InSight find my shipments?
FedEx InSight assembles your shipments by matching all shipments moving in the FedEx Express and FedEx Ground systems to your FedEx account number and/or company name and address. This is called shipment matching. Select “My Options” and select “Shipments.” You will see a list of accounts and/or company names and addresses used by FedEx InSight to find your shipments.
Shipments are then matched by “Direction.”
- First of all, Shipments appear on your Outbound view if you’re identified as the shipper using your enrolled account, your account number or your company name and location.
- Secondly, Shipments appears on your Inbound view if they are billed to your account as the recipient; if your account number was used as the recipient account; or if the shipments were sent to your company name and address.
- Lastly, Shipments appear on your Third Party view if they are billed to your enrolled account as a third-party payer.
How many people can request visibility to the same account number or company name and address?
FedEx InSight allows an unlimited number of requests for the same account number or company name and address. Authorized enrolled shippers, recipients and/or third-party payers may be able to view shipments that pertain to them.
How can I remove visibility of a shipment (an account number or company name and address) from FedEx InSight?
You can remove any shipment matching criteria (account number or company name/address) by selecting “My Options” and “Shipments.” You’ll see a list of accounts and/or company names and addresses used to identify your shipments for FedEx InSight. Find the specific shipment matching criteria that you want to remove, then click “Delete” in the action column beside the shipment matching the criteria.
My Options: Notifications
How can I request a notification via email?
Select “My Options” then “Notifications.” You can select the type of notification (Delivery Attempt, Clearance Delay, Inbound Alert, etc.) by entering the recipient’s email address, the time you want the recipient to receive the notification, the format (if applicable) and the direction. Click “Create Notification.” After you have created your notifications, you will see them included on the same screen of current notifications.
How many notifications can I request?
You can include an unlimited number of recipients.
How can I see what notifications I’ve requested?
Select “My Options” then “Notifications” to see a current list.
How can I change a notification?
Select “My Options” then “Notifications” to see a current list. Locate the specific notification and click the edit link in the action column next to it.
How can I delete a notification or stop receiving a notification?
Select “My Options” then select “Notifications” to see a current list. Locate the specific notification and click on the delete link in the action column next to it.
How can I add a notification?
Select “My Options” then “Notifications.” You can select the type of notification (Delivery Attempt, Clearance Delay, Inbound Alert, etc.), the recipient’s email address, the time you want the recipient to receive the notification, the format and the direction. Click “Create Notification.” After you’ve created your notifications, you’ll see a current list on the same page.
My Options: Invitations
How do I send an invitation?
Select “My Options” then “Invitations.” Enter the name and email address of the person you want to invite, then click “Send Invitation.” You’ll see a list of invitations to people you have invited and a list of invitations you’ve accepted from other people. An invitation can be withdrawn by the inviter at any time.
How can I withdraw an invitation?
To withdraw an invitation, select “My Options” then “Invitations.” You’ll see a list of current invitations. Locate the invitation you want to delete and select “Delete” next to the invitation in the Action column.
How many people can I invite?
You can invite an unlimited number of people.
How do I accept an invitation?
You’ll receive an email invitation from FedEx InSight. Click “FedEx InSight invitation link.” You’ll be prompted to log in to fedex.com using your fedex.com login (used for shipping or My FedEx Rewards). If you do not have a fedex.com login, click on “Sign up now.” You’ll be asked to name the invitation (a view of data) that you can easily remember. Click on the button “Accept invitation.”
How long is the invitation valid if the invitee accepts it?
The invitation remains valid until the inviter withdraws it.
How long is the invitation valid if the invitee does not accept it?
The invitation will expire in five days if the invitee does not accept it. To resend an expired invitation, click “My Options” and “Invitations.” Locate the specific invitation and click “Reesend” in the action column. The resent invitation will expire in five days if the invitee does not accept it.
How can I see who I have invited?
Select “My Options” then “Invitations.” You’ll see a list of invitations to people you have invited and a list of invitations you’ve accepted from other people.
How can I see who has invited me?
Select “My Options” then “Invitations.” After you have been invited, you’ll see a list of current invitations of people who have invited you. If you have invited others, you will see a list of current invitations for people you have invited.
My Options: Views
How can I see shipments inbound to a location?
Select “Inbound view” to see the tracking number, ship date, service type, shipper, number of pieces and the current status for inbound shipments. You can click on the tracking number link to see more details of a specific shipment.
How can I see shipments outbound from a location?
Select “Outbound view” to see the tracking number, estimated delivery date, service type, recipient company, state, country, number of pieces and the current status for outbound shipments. You can click on the tracking number link to see more details of a specific shipment.
How can I see shipments for a third-party payer?
Select “Third Party view” to see the tracking number, estimated delivery date, service type, shipper, shipper country, recipient, recipient country, number of pieces and the current status for third-party payer shipments. You can click on the tracking number link to see more details of a specific shipment.
My Options: Customized Views
How can I see shipments sorted the way I want to see them in a saved view?
You have complete flexibility to create a view that contains only the data you want and organize it so it is easiest for you to use. You can create, modify or delete a customized view via a simple wizard. The state of the view is shown at the bottom of the page as you build it, allowing you complete control over the results. After you’ve created and saved a customized view, click on Customized Views and select a name for a refreshed view of the shipments.
If you want to filter a view (Inbound, Outbound, or Third Party view) without saving it, click on the top tab for the view you want to see and select the link, “Filter this view.”
My Options: FedEx InSight Demo
How can I see a demo of FedEx InSight?
Click on the demo at the bottom of this page to see how to use FedEx InSight and learn more about its features.My Options: Personal InformationHow can I change my user information?
Select “My Options” at the top of the page and “Personal Information.” Follow the directions on the screen.
My Options: Preferences
How do I change the data to display in portrait or landscape?
Select “My Options” then “Preferences.” You can select portrait or landscape layout for all your FedEx InSight views.
How do I set the number of rows to display?
Select “My Options” then “Preferences.” You can select the number of rows to display for all your FedEx InSight views.
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