Jumia and Zipline Begins Drone-based Package Delivery Services in Ghana

Jumia, the African online shopping company, is teaming up with Zipline to use drones for quick delivery in Ghana. They plan to do the same in Nigeria and Côte d’Ivoire soon.

Jumia will use Zipline is fast delivery system to bring products to people’s homes, especially those in faraway places.

This partnership is happening because more people in rural areas are using Jumia. Last year, 27% of orders came from these places. This will motivate Top Supermarkets, Stores and Mall that sells and buy Grocery, Furniture and other Home Appliances

Apoorva Kumar, who works at Jumia, said, We will use the latest delivery technology to bring products to our customers quickly. Zipline’s system will help us reach remote areas where normal deliveries are hard.

The drones in Ghana can carry up to 11.8 liters or 6.6 lbs (3 kgs) of stuff. This means they can only deliver certain products.

Zipline and Jumia are working together to make shopping easier for people in Africa. They want to bring more products to customers and help small businesses grow. Zipline is fast and safe delivery system will make shopping on Jumia even better.

The partnership began after a successful test between Jumia’s centers in Ghana.

Jumia is also trying to be more eco-friendly. They made deals with electric vehicle companies like Solar Taxi in Ghana and eBee in Kenya.

About Zipline

Zipline started in 2014 in Rwanda. They used electric drones to deliver important medical things like blood and vaccines. Now, they work in other African countries and the U.S., helping companies like Novant Health and Walmart with their deliveries.

About Jumia

Jumia is an e-commerce platform that operates in several African countries, providing online shopping services for a wide range of products, including electronics, fashion, groceries, and more. Basically, Jumia offers delivery services to bring products purchased on their platform to the customer’s doorstep.

Jumia branches in Africa

list of some African countries where Jumia was operating branches as of that time:

  1. Nigeria: Jumia’s largest market, with a significant presence in cities like Lagos, Abuja, and Port Harcourt.
  2. Egypt: Jumia operates in Cairo, Alexandria, and other major Egyptian cities.
  3. Kenya: Jumia serves customers in Nairobi and Mombasa, among other locations.
  4. Morocco: In Morocco, Jumia is present in cities such as Casablanca, Rabat, and Marrakech.
  5. Ivory Coast (Côte d’Ivoire): Jumia operates in Abidjan and other parts of the country.
  6. Ghana: Jumia serves customers in Accra, Kumasi, and other Ghanaian cities.
  7. Uganda: Jumia has a presence in Kampala, the capital city.
  8. Algeria: Jumia serves customers in cities like Algiers.
  9. Tanzania: Jumia operates in Dar es Salaam and other Tanzanian cities.
  10. Senegal: In Senegal, Jumia is present in Dakar.
  11. Rwanda: Jumia serves customers in Kigali, the capital of Rwanda.
  12. Cameroon: Jumia has a presence in Douala and Yaoundé, among other cities.
  13. Tunisia: Jumia serves customers in Tunis, the capital of Tunisia.
  14. Uganda: Jumia has a presence in Kampala, the capital city.
  15. Madagascar: Jumia operates in Antananarivo, the capital of Madagascar.

How does Jumia delivery work?

Here’s how Jumia delivery typically works:

  1. Order Placement: Customers visit the Jumia website or mobile app, browse through products, select the items they want to purchase, and add them to their shopping cart. Once the items are selected, they proceed to the checkout and make the payment.
  2. Delivery Address: During the checkout process, customers are required to provide a delivery address. This is where the ordered items will be delivered. Customers must ensure that the address is accurate and complete.
  3. Delivery Time: Jumia often provides estimated delivery times when customers place their orders. The delivery time can vary depending on factors such as the location of the customer, the availability of the product, and the chosen delivery method.
  4. Order Processing: After receiving the order and payment confirmation, Jumia processes the order. This involves picking the items from their warehouses, packaging them securely, and preparing them for delivery.
  5. Delivery Partners: Jumia typically collaborates with various delivery partners or courier services to handle the actual delivery of products. These delivery partners are responsible for transporting the items from the Jumia warehouse or seller’s location to the customer’s address.
  6. Tracking: Jumia often provides a tracking feature on their website or app that allows customers to monitor the progress of their delivery. Customers can usually track their orders in real-time, which helps them know when to expect their delivery.
  7. Delivery Confirmation: When the delivery is successfully completed, the customer is required to acknowledge receipt of the items. This acknowledgment can involve signing a delivery receipt or confirming delivery through the Jumia app.
  8. Returns and Refunds: In case of any issues with the delivered items, such as damaged or incorrect products, Jumia typically has a returns and refunds policy in place. Customers can contact Jumia’s customer support to initiate the return process and request a refund or replacement.

Bottom Line about Jumia Delivery

Jumia and Zipline’s partnership to launch drone-based package delivery services in Ghana marks an innovative step forward in improving accessibility and convenience for customers in Africa. By combining Jumia’s extensive distribution network with Zipline is efficient drone technology, this collaboration aims to bridge geographical gaps and reach customers even in remote areas.

Take note of specific details of Jumia’s delivery process, including delivery times, methods, and policies, may vary depending on the country and location where the service is offered. Customers are advised to check the Jumia website or contact their customer support for the most accurate and up-to-date information regarding deliveries in their area.

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