First of all, use the WeTransfer Login and send large Files. People using Safari 14 and the Mojave OS have reported being unable to connect files to their transfers using the big ol’ blue plus (+) icon on wetransfer.com. Why can’t I add files to We Transfer in Safari, Chrome?
This is a question that we’re mindful of and have attempted to resolve – but the long and short of it is that the problem is Safari-specific and not something that WeTransfer will be able to change very soon. This isn’t the story we wanted to tell you, but it’s the truth.
What seems to have happened is that Apple has updated their browser to discourage all pop-ups from appearing on the computer, even though the pop-up is something you’ve requested, such as your File Explorer/Finder.
However, these issues has been seen with reports in Apple’s forums, here: https://discussions.apple.com/thread/252045057
I can’t add files to my transfer in Mac OS Safari!
For the time being, We transfer have only seen this behaviour with Safari, but if you’re experiencing this unresponsiveness, try the following:
- You can Drag and drop your files directly into the upload area at wetransfer.com from your File Explorer/Finder. If you’re not sure how to do this, take a look at this animated illustration.
- Secondly, you can try switching to a new browser like Mozilla Firefox, Google Chrome, Opera, Explorer etc.
- Lastly, you can update the Mac OS (Apple computer) to a newer version if necessary.
Of course, if you’re ever having trouble getting your transfer off the ground, contact WeTransfer Support team, and we’ll do whatever we can to help you get your thoughts going again.
You can send a ticket to We Transfer Support staff with the link below: https://wetransfer.zendesk.com/hc/en-us/requests/new
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