EMS Global Delivery Contact – Shipment Tracking of Express Mail Service

EMS Global Delivery Network Shipment Tracking & Delivery user guide for everyone who wants to receive a package from around the world. EMS, the fastest cross-border postal service is the official package service. But first, what is EMS?

The popular Express Mail Service (EMS) is an international postal Express Mail Service, for sending and receiving documents, goods and merchandise. This service is offered by postal operators of the Universal Postal Union (UPU) that connects more than 175 countries and territories globally. See International Postal Express Tracking and Trace EMS.

Some years ago, the Universal Postal Union opened the EMS Cooperative to develop express delivery globally. The EMS Cooperative promotes cooperation between member postal organizations. This allows them to provide a high quality global EMS delivery service. 

  • It is priority express service – Seriously, EMS takes priority over other postal services for delivery.
  • Very Convenient for all – Oh yea, the EMS global network has the most customer/client access points in the world based on Post Office counters.
  • The Largest delivery network worldwide – Expedite Mail Service (EMS) postal operators have the biggest last kilometre coverage worldwide. This is supported by the postal delivery network to reach every business and citizen in the continent.

EMS – Express Mail Service – the fastest cross-border postal product

See the full list of the EMS Global Network Operators.

EMS Customer Support

Now, if you have a problem finding your package, please get in touch with your local EMS customer service. Secondly, you can call centre who can answer general EMS queries. After that, you can locate your tracking number and help you locate your EMS item. Lastly, use the search function or alphabet to discover your local operator very fast.

EMS customers with an item number can track their item:– EMS customer tracking ›

EMS tracking Guide – How to Track your Shipment

For you to successfully track your EMS item, goto https://www.ems.post/en/global-network/tracking, then enter your 13 digit item number (e.g. EZ987654321XX) which is given to each EMS item. If you do not know the EMS item number, you can obtain this from the sender.​ This is ease your EMS Global Delivery troubles.

Related: NIPOST Tracking not Working – Solved – International Tracking Number.

EMS Globlal Disclaimer

EMS does not intervene in service issues between Posts and their customers >> disclaimer. The Express Mail Service Global Delivery says thank you for your understanding.

How to Prepare your EMS label

It’s easy to prepare your label 

  1. First of all, Prepare your EMS label – complete the form below, 
  2. Secondly, you can Print the label and attach to your EMS item,
  3. Lastly, take it to your local Post and send for delivery. 

For more information please contact your EMS operator.

Posts using CDS

Customers from the following countries can already use the online label

  1. Albania
  2. Antigua and Barbuda
  3. Argentina
  4. Aruba
  5. Australia
  6. Azerbaijan
  7. Bahrain
  8. Bangladesh
  9. Barbados
  10. Belize
  11. Bermuda
  12. Bhutan
  13. Bonaire, St. Eustatius, And Saba
  14. Brazil
  15. British Indian Ocean Territory
  16. Brunei Darussalam
  17. Burkina Faso
  18. Cameroon
  19. Canada
  20. Cape Verde
  21. Cayman Islands
  22. Chile
  23. Colombia
  24. Costa Rica
  25. Côte d’Ivoire (Rep.)
  26. Cuba
  27. Curaçao
  28. Czech (Rep.)
  29. Denmark
  30. Djibouti
  31. Ecuador
  32. El Salvador
  33. Fiji
  34. Georgia
  35. Germany
  36. Gibraltar
  37. Greece
  38. Guinea
  39. Guyana
  40. Hungary
  41. Iran (Islamic Rep.)
  42. Jordan
  43. Kiribati
  44. Lao (People’s Dem. Rep.)
  45. Lebanon
  46. Liechtenstein
  47. Macao, China
  48. Malaysia
  49. Mali
  50. Mexico
  51. Moldova
  52. Mongolia
  53. Morocco
  54. Myanmar
  55. Nauru, Nigeria
  56. Netherlands
  57. New Zealand 
  58. Oman
  59. Pakistan
  60. Panama (Rep.)
  61. Papua New Guinea
  62. Peru
  63. Qatar
  64. Republic of North Macedonia
  65. Romania
  66. Saint Christopher (Saint Kitts) and Nevis
  67. Saint Vincent and the Grenadines
  68. Samoa
  69. Sierra Leone
  70. Singapore
  71. Sint-Maarten
  72. Slovakia
  73. Solomon Islands
  74. Sri Lanka
  75. Suriname
  76. Tanzania (United Rep.)
  77. Thailand
  78. Togo, Tobago
  79. Tonga 
  80. Tunisia
  81. Turkey
  82. Turks and Caicos Islands
  83. United Arab Emirates
  84. United Kingdom of Great Britain and Northern Ireland
  85. Uruguay
  86. Uzbekistan
  87. Vanuatu
  88. Viet Nam

(updated April 2021)

New: FedEx Text Scam Alert 2022 Updates: Fake Delivery Notifications SMS & Email

Further help completing your online EMS label request

* = questions marked with an asterisk (*) must be completed

Page 1 – Sender

  • Locality = your city or town
  • Country of posting / destination = on the sender page this is YOUR own country, select from the drop-down menu

Page 2 – Recipient 

  • Locality = city or town where you want your item to be delivered
  • Country of posting / destination = on the recipient page this is the destination, select from the drop-down menu.

Page 3 – Content 

  • EMS = check the box EMS if you know that it is an express mail item 
  • Description = complete a simple, brief description of the contents of the item
  • HS code = The Harmonized Commodity Description and Coding System, also known as the Harmonized System (HS) is an internationally standardized system of names and numbers to classify products.A code may be automatically generated by the form depending on your answer in the description box. If you require more help finding your HS code visit: http://www.wcoomd.org/en/topics/nomenclature/instrument-and-tools/hs-nomenclature-2017-edition/hs-nomenclature-2017-edition.aspx
  • Article value = add the approximate value of the goods in your local currency (that is the currency of the sender country)

The role of the EMS Cooperative

The EMS Cooperative is a body of the Universal Postal Union with more than 180 member countries who work together to provide EMS – Express Mail Service – the fastest cross-border postal product. Secondly, the EMS Cooperative promotes cooperation between its member posts to provide customers with a high quality, competitive Express Mail Service (EMS) worldwide.

The EMS Cooperative is structured around three management bodies:

  • General Assembly, composed of all members of the EMS Cooperative,
  • EMS Cooperative Board, composed of nine elected ad personam members, and
  • EMS Unit, the executive arm of the Cooperative, which is based at the International Bureau of the UPU.

The UPU is an inter-governmental organization and the primary forum for cooperation between governments, Posts and other stakeholders of the worldwide postal sector. It works to maintain the universal network. It also establish the rules for international mail exchange among its 192 members and improves the quality of service for customers.

EMS Cooperative projects and activities

To be sincere, since 1999, the EMS Cooperative has developed a number of initiatives assisting members to improve their EMS service. This EMS Global Delivery is for international express customers worldwide, including:

  • Audit and Measurement programme – measuring the performance of EMS operators worldwide.
  • EMS Pay-for-performance – to drive performance improvements EMS Pay-for-performance links payment for delivery of EMS items to the quality of service performed. 
  • EMS Performance Awards – on the basis of the Audit and Measurement Programme results, EMS Cooperative members that achieve high levels of delivery performance are recognized by Gold, Silver and Bronze EMS Performance Awards.
  • Customer Service System – an online system for postal operators, provides an efficient and effective means of communication to improve EMS call centre service to customers.
  • EMS Customer Care Awards recognize high quality replies and requests sent through the Customer Service System.
  • Online resources – EMS Cooperative members can access the full EMS Cooperative website, the EMS Operational Guide online database and EMS SMART and i-Care tools.

To help members improve their quality of service the Cooperative delivers a programme of training and events including

  • EMS Global Workshops and the annual EMS Cooperative General Assembly
  • EMS Symposiums for Senior Management.
  • Regional training.
  • Topic-based training, such as EMS Pay-for-performance or reports workshops
  • Individual operator performance reviews.
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